Professional Development for Healthcare Professions Blog

Continuing Education Webinar- Fibromyalgia & Trigger Point Therapy

Posted by Chad Sines on Thu, Jul 26, 2012 @ 05:00 AM

PainTitle:  Fibromyalgia & Trigger Point Therapy
When: Tue, July 31, 2012 3 PM - 4 PM PDT
Presenter:  Diana Hurkens RN, MA, MHA
Length: 1 hour
Credits: 1 CM
Cost: $10  

Once thought of as a fake diagnosis, fibromyalgia has quickly become an accepted diagnosis of body-wide pain involving the joints, muscles, and tendons. Despite the continued acceptance of the diagnosis, much is still unknown about the condition. Trigger point therapy has become a common strategy to reduce pain and inflammation by eliminating points where pain originate. Attendees will learn what fibromyalgia is and new treatments such as trigger point therapy. 

Join us for this webinar!! 

Topics: Webinar

Administrative Medical Assisting- An Industry in High Demand

Posted by Chad Sines on Wed, Jul 25, 2012 @ 05:00 AM

Administrative Medical AssistantMed-Line School is pleased to announce a new program designed to prepare individuals for the growing profession of Administrative Medical Assisting. Designed to be completed in 6 months, our program offers a fully online training environment that offers a practical training simulation that mimics what the professional will be responsible on the job.

Connecting Patients and Doctors

Medical offices require one or more Administrative Medical Assistants to function smoothly. These support staff members connect patients to doctors by being the point of contact for their medical office. Administrative Medical Assistants do not have hands on interaction with patients, but do manage the scheduling, financial, and customer service aspect of patient care.

Duties for an Administrative Medical Assistant include:

  • Welcoming patients
  • Data entry of patient records
  • Scheduling appointments
  • Coordinating hospital and in-office procedures
  • Preparing and submitting hospital admittance forms
  • Billing and insurance document preparation
  • Maintaining correspondence
  • General office bookkeeping

Job Outlook

Administrative Medical Assistant jobs are fast growing, even in today's job market. Currently there are approximately 527,000 people employed as medical assistants. With a growth expectancy of 31%, employment rates in this field are growing at twice the average rate (14%). According the United States Department of Labor, in 2010 the median salary for a medical assistant was $28,860 per year, with the top 10% making over $40,000 a year.

The medical career field continues to grow exponentially each year as demand steadily outweighs supply. This continuous need for additional medical staff creates job security for non-medical professionals as administrative medical assistants.

Possibilities for Advancement

The American Registry of Medical Assistants offers a professional association for qualified medical assistants. Professional associations offer networking possibilities for future job placement, continuing education opportunities, and newsletters that highlight innovations and current trends in the field. This is a particularly desirable path for those who are unsure about working with bodily fluids and have physical contact with patients, but would like to work within the medical field.

Choosing to become an Administrative Medical Assistant

Administrative Medical Assistants are well organized with an eye for detail. They are friendly and welcoming, while able to firmly handle difficult customer service situations. They must be reliable, professional, and able to work with minimal supervision. Medical offices are often busy places, with a steady stream of work throughout the business day. Administrative medical assistants are expected to keep regular hours and function on predictable schedules with routine practices.


Taken from 

Quick Facts: Medical Assistants

2010 Median Pay

$28,860 per year 
$13.87 per hour

Number of Jobs, 2010


Job Outlook, 2010-20

31% (Much faster than average)

Employment Change, 2010-20



Learn more about Med-Line’s self-paced, 6-month fully-online Administrative Medical Assisting Course.

Topics: Administrative Medical Assisting

New Changes at Med-Line

Posted by Chad Sines on Mon, Jul 23, 2012 @ 07:59 PM

Diana HurkensMed-Line School of Medical Transcription is pleased to announce our new owner and director, Diana Hurkens, Canadian RN, MA, MHA. 

Diana Hurkens-Gabriel has been a registered nurse for the past 25 years.  She possesses a Master’s degree in Healthcare Administration and Psychology.  Diana has developed various educational programs including Peer Support Training for Law Enforcement, De-escalation of Potentially Violent Situations, and Leadership and Problem solving skills for nurses.  She has been a key note speaker at multiple conventions and workshops.  Diana is dedicated to helping individuals in the health care field to grow professionally and contribute to the Best Practices for each governing body. 

Med-Line School will continue its industry-recognized programs of Medical Transcription and Medical Coding and will be adding more exciting programs designed to offer new opportunities to those in the healthcare documentation industry as well as other healthcare professions. Stay tuned for some pretty cool new programs we will begin introducing this month.   

Please note the new mailing address and specialty contact numbers for the school below. We have developed three numbers to offer you a faster response based on your call.

Med-Line School of Medical Transcription
17130 E Desert Vista Trail
Rio Verde, Arizona 86263

Admissions/Enrollment Information: 928-846-7752
Tech Support/Student Services/Accounting: 928-302-1771 
Administrative: 480-471-9797 

Topics: Announcement

Monday Technology Tip- Increase Your Productivity

Posted by Chad Sines on Mon, Jul 23, 2012 @ 10:00 AM

TechnologySurely you have heard about Speed Type, Instant Text, and other shortcut expander programs. Med-Line teaches its medical transcription students how to use expanders as part of our medical transcription training. Would you like to learn advanced techniques for optimizing both?

Have you heard of AutoHotKeys? Did you know that you can use it to create scripts that perform tasks for you? Did you know there are medical transcriptionists who will share their scripts with you?

Do you know how to use macros to perform automated tasks in Microsoft Word and Excel? Macros are a very effective way to automate things in Microsoft Office. I wrote one to help with calculating grades and in graduate school I had one that would open a few thousand data files, correlate them, and perform advanced calculations that were then presented in a nice table and cool graphs. Weeks of work happened in about 30 seconds.

So where can you go to learn tips and tricks for increasing your productivity and learning these advanced techniques? I have long been a fan of Productivity Talk. This is not one of “those forums.” This is a medical transcription forum where the focus is on sharing information about medical transcription technology. There is a wealth of knowledge in these forums and people who will help you learn to use it.

You should definitely take the time to look over Productivity Talk and use it to enhance your medical transcription career.

Topics: Transcription Tip

Continuing Education Webinar- Computer Security, Safety, & Maintenance

Posted by Chad Sines on Thu, Jul 19, 2012 @ 05:00 AM

SecurityTitle: Computer Security, Safety, & Maintenance
When: Tues, July 24, 2012 3 PM - 4:30 PM PST
Presenter:  Chad Sines, MS, MBA, AHDI-F
Length: 1.5 hours
Credits: 1.5 TW
Cost: $10  

A theoretical and practical approach to computer, network, and data security, including helpful tips on how to protect your data. Attendees will learn how to secure their PC for free and learn the common tactics being employed to take advantage of computer systems. Users will also learn basic computer maintenance that will help ensure the integrity of their data. 

Join us for this webinar!! 

Topics: Webinar

Wednesday Transcription Tip- More Commonly Misused Words

Posted by Chad Sines on Wed, Jul 18, 2012 @ 03:26 PM

GrammarWe have touched on this topic before, but it is one that we should revisit. Most of the time their, there, they're or lie, lay or accept, except do not change the meaning for the reader. It is intersting how our brain makes that correct interpretation. Still, MTs should be masters of the language. 

There is a very nicely written page on several commonly misused words at  Take the time to go read it now.

Topics: Transcription Tip

Are You Preparing for Your Future in Medical Transcription?

Posted by Chad Sines on Wed, Jul 18, 2012 @ 04:00 AM

Acute Care TranscriptionMany medical transcriptionists learned medical transcription at home from a medical transcription home course or on the job. As is common knowledge, many programs do not provide the advanced training that medical transcriptionists need to remain competitive in this evolving industry. I consistently receive calls from graduates of those 4-12 month programs who learned all too late that there is too much knowledge to learn in such a short time.

I recently spoke to an individual who worked on an account for the last 10 years. The account was bought out by a large medical transcription service organization and due to the simplistic work level, it was sent overseas. The medical transcriptionist was placed on an acute care level account with the corresponding bump in pay. As she stated, she knew from the beginning that she was nowhere near ready for that type of work and was ultimately let go a few weeks later. What makes the story sadder is that this is not an uncommon story. The buying and selling of medical transcription service organizations is a common practice. It is not uncommon for medical transcriptionists of in-house facilities or smaller companies to find themselves placed in either an advanced clinical work or acute care environment with the expectation that they have the knowledge to perform the work. Those without it, often do not like the outcome of needing to find alternative employment.

The other common scenario is the medical transcriptionist who is not being given the opportunity to advance to acute care work with the higher pay due to either no experience or having tried it in the past with a less than stellar success. A prospect this month shared how despite having great QA scores, she was not allowed to move to acute care because of no experience. She felt she was stuck in her current position without an opportunity to advance unless she received formal training to gain both the knowledge and experience to show she was capable of handling the workload.

While one learns a lot in the course of day-to-day medical transcribing, moving to a higher level of medical transcription requires a focused effort that is industry proven. Acute care is such a broad topic that it is difficult to learn without a strategic approach. While there are choices in medical transcription online schools for those entering the workforce, Med-Line School of Medical Transcription has the only program designed to take a medical transcriptionist from the clinic work level to the acute care level in as little as 6 months.

Learn more about our Career Advancement/Acute Care Transition program and see how Med-Line can help take your medical transcription career to the next level.

Topics: Continuing Education

Are We Being Unfair to Physicians?

Posted by Chad Sines on Tue, Jul 17, 2012 @ 10:00 AM

Medical transcriptionIf you read enough medical transcription forums and blogs, you will see a pretty common recurrent theme. Medical transcriptionists seem to thinkphysicians are a bit unitelligent because they cannot dictate clearly or they cannot spell medications and other medical words. I think this is more than a little short-sighted and continues to widen the rift between the MT and physician.

I will give a significant amount of support for issues relating to physicians being either unable or unwilling to dictate clearly. This is a skill that is necessary for the job. A medical transcriptionist has to have typing skills to transcribe even though their primary core is their medical knowledge.  A teacher or professor needs to have presentation skills even though their primary core is the knowledge they teach. The same can be said about a physician and dictating. While it can be very complicated to dictate an experience (try to dictate your day), it is a skill that should be mastered by all physicians. Their words become the medical record once they sign it. With many still not reading before signing, it is critical they be as clear as possible. The medical transcriptionist is a link in the risk management process and should have the clearest dictation possible so they can perform their job at an optimal level.

When it comes to spelling medical words or medications, I think we are being silly to assume that because a physician cannot spell omeprazole, he or she is somehow unintelligent. I think most patient’s primary concern is that the physician can properly identify the gastrointestinal disorder, order the appropriate tests, interpret them, diagnose the disorder, and order the right treatment. Physicians should strive to learn to spell new medical and pharmaceutical words, but I do believe it is more important that they know the pharmacology, side effects, and interactions more so than the spelling. I do not know any medical transcriptionists who can perform an esophagogastroduodenoscopy and then interpret the results, so the fact that the physician might have trouble spelling it is really insignificant in the scheme of things. Isn’t it?

When it comes to grammar,..well…unless it affects the outcome of the patient’s care, this really is more of a refinement of the report presentation, in my opinion. I think a few medical transcriptionists will cringe at that statement, but line it or not the EHR process is beginning to focus less on style. I do think it is important that medical transcriptionists learn and apply proper grammar, but I do not think it is the most critical issue for physicians when it comes to patient treatment so long as it does not affect the interpretation of the dictation.

I think it is fair game to poke some fun at physicians for their bloopers. It gives us a great source of entertainment and even many physicians will agree that they have said some really weird things without realizing it. I have had a few good laughs with some of my physicians over what I have heard and ultimately each led to a conversation about the need to be clear. That being said, medical transcriptionists should be more aware of each group’s role in the patient care experience. The physician has a set of knowledge they must master, the medical transcriptionist has a set they must master. There is some overlap, but I think it is unfair to assume that a physician will be focusing on grammar and spelling as opposed to issues that will affect the patient’s care. It is a symbiotic relationship where each depends on each other, and each should be more understanding of what the other is responsible for.

What do you think?

Topics: Industry Issues

Continuing Education Webinar- Neurology Review

Posted by Chad Sines on Tue, Jul 17, 2012 @ 05:00 AM

neurologyTitle:  Neurology Review
When: Fri, July 20, 2012 12 PM - 1 PM PST
Presenter:  Diane Gilmore, CMT, AHDI-F
Length: 1 hour
Credits: NO CEC
Cost: $10  

A comprehensive overview of the nervous system, including the anatomic structures and functional processes of the brain and nervous system, along with common diseases and disorders. Explore diagnostic and imaging techniques used by neurologists to detect and treat neurologic abnormalities and latest surgical and pharmacological modalities offered for patients with neurologic disorders. Also transcription tips for neurology reports, a review of BOS rules with regard to neurology, and terminology nomenclature.

Join us for this webinar!! 

Topics: Webinar

Monday Technology Tip- Help My Outlook is Acting Up!!

Posted by Chad Sines on Mon, Jul 16, 2012 @ 05:00 PM

Microsoft OutlookOne of the most common questions I hear from students in our medical transcription course is how to trouble shoot Microsoft Outlook issues. Without a doubt, Outlook is one of the most effective tools for handling large amounts of email. The ability to sort, use a calendar, create task lists, and sync to mobile technology makes it an invaluable resource.

Med-Line does offer training in Microsoft Outlook and other current software packages in our medical transcription training, something that is missing in most medical transcription schools.

If your Outlook is running slow, you shut the PC off with the button while Outlook was open, or Outlook crashed, you most likely have a damaged Outlook file.  Microsoft makes a very useful program  to repair the Outlook file (has an extension of  .pst). You run the program, tell it the location, and it will check the file and alert you to any issues.

Make sure Outlook is closed or you will get an error message. If it is closed and you still get an error message, reboot and try again.

Finding scanpst.exe
This can be one of the hardest steps. Sometimes the search box (what you see at the bottom of the menu items when you click the Windows flag in the lower left) will find it if you type the full file name in. If that does not work, the normal location  is:

On 32-bit Windows (most desktops) or with 64-bit Outlook, using the default installation locations, scanpst.exe is located at  C:\Program Files\Microsoft Office\OfficeXX\scanpst.exe

On 64-bit Windows with 32-bit Outlook, scanpst.exe is at C:\Program Files (x86)\Microsoft Office\OfficeXX\scanpst.exe

Note: XX refers to a version number. It will be different depending on your Office version

Locating the PST file

Windows 7 or Vista:


Type or paste this shortcut in the scanpst dialog to jump to the location:


Windows XP or Windows 2000:

C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

Type or paste this shortcut in the scanpst dialog to jump to the location:

%USERPROFILE%\Local Settings\Application Data\Microsoft\Outlook

Once you find the pst file, you click start. The program will run for a bit and let you know if there are no errors, minor inconsistencies, or errors. You simply tell the program to correct these errors and in a few seconds, it is fixed.

Start Outlook and you are back on track.

I run this program at least once a month just as part of my regular computer maintenance. I even made a shortcut on my desktop for it.

So give it a whirl today to see how healthy your Outlook file is.

If you find this tip useful, please share on Facebook and other media using the buttons at the top.

Topics: Technology Tip

What? Not All Schools Offer Individualized Job Placement?

Posted by Chad Sines on Mon, Jul 16, 2012 @ 01:00 PM

JobsI find it very curious that all medical transcription schools are not actively involved in hand placing students into medical transcription positions after they graduate from their medical transcription course. The industry standard still remains handing graduates a list of medical transcription companies that have agreed at some point to talk to their graduates. The end result continues to be graduates turned away with a statement of “come back when you have 2 to 3 years’ experience.” A few months later the medical transcription school will contact the graduate to see if they have a job in order to fulfill reporting criteria.

This was my experience when I graduated from a medical transcription program. The program was good, and I received the list upon graduation. I called every company on that list only to hear the same “call back when you have the experience.” Fortunately a friend helped me find a job because I was too new to know where to look. About two months after graduating, I was contacted to see if I had a job yet.

It is interesting to me to hear potential students who say that other schools they are considering offers job placement. When I ask them to ensure they are active in placing them versus giving them a list, the response I get back after they make the call is the same…Not what they expected.

When a student spends a significant amount of time learning medical transcription from home, they are often left in the position of struggling to find employment without help from their medical transcription school. I have had students contact me from other programs with the comment that it felt like they were more interested in graduating numbers of students than in ensuring these graduates have a viable medical transcription career.

Med-Line continues to offer individualized job placement, something that is still unfortunately a rarity in this industry. Companies that we have worked with continue to contact us for acute care trained graduates. Graduates appreciate this individualized attention and the reduction in job finding stress.

No program can guarantee job placement. In fact, in most, if not all, states it violates state laws. That being said having a medical transcription school that is actively involved in your successful job placement is an asset that should be a must.

In an industry that is in constant need of acute care MTs, medical transcription schools should all become actively involved in job placement and make it a significant part of their program’s offering.

Learn more about why Med-Line is the gold standard in acute care medical transcriptionist training.

Topics: Medical Transcription Training

Continuing Education Webinar- Problem Solving & Leadership Skills

Posted by Chad Sines on Mon, Jul 16, 2012 @ 12:25 AM

Problem SolvingTitle: Problem Solving & Leadership Skills
When: Tue, July 17, 2012 3 PM - 4 PM PDT
Presenter:  Diana Hurkens RN, MA, MHA
Length: 1 hour
Credits: 1 PD
Cost: $10  

Being a leader means dealing with problems on a daily basis. Effective leaders learn how to develop problem solving skills that identify, strategize, and implement changes that will permanently resolve problems instead of letting them fester over time. Attendees will learn how effective leaders manage problems and move them towards positive resolution. CEC: 1 PD.  

Join us for this webinar!! 

Topics: Webinar

CEC Webinar- $10 - Hyperbaric Oxygen Therapy

Posted by Chad Sines on Tue, Jul 10, 2012 @ 04:57 PM

When: Tue, Jul 10th 3 PM - 4 PM PDT
Presenter:  Chad Sines, MS, MBA, AHDI-F
Length: 1 hour
Credits: 1 CM
Cost: $10  

While much of the medical community is unfamiliar with hyperbaric oxygen therapy, it has been successfully used in wound treatment, carbon monoxide poisoning, and decompression sickness. In recent decades research has indicated the possibility that hyperbaric oxygen could benefit those with neurologic conditions, such as stroke and traumatic brain injury. While still considered an alternative treatment for neurologic issues, attention has increased significantly. Attendees will learn what hyperbaric oxygen therapy is, the physics behind it, and current research that may reshape how neurologic conditions are treated.  CEC: 1 CM 

Join us for this webinar!! 

Monday Technology Tip- Will You Lose Your Internet Today?

Posted by Chad Sines on Sun, Jul 08, 2012 @ 11:29 PM

trapIt might be a little late now to tell people this, but the government is shutting down a malware protection server at 12:01 am on Monday. What would happen is the malware would change how your computer looked up sites on the Internet. This would cause you to be redirected to the malware site. The government had a server in place that would correct this issue. This is being shut down on Monday. 

You can check to see if you are in danger by visiting the following link-  There was a US link, but it was not working at the time of this post. The link for more information and how to fix it if you are affected is located at 

This does not mean that you do not have any malware on your computer. It only check for DNS infections. Malwarebytes is a free anti-malware program. You can download it here.

Topics: Technology Tip